Refund policy
Made to order
Every item we sell is printed or cut to order from your artwork and your measurements. Once it is on the press it cannot be resold to anyone else, so we do not accept returns or exchanges for change of mind, for a size you ordered by mistake, or for a design you approved and later want altered. Please check your size, spelling and layout before you order — the designer shows you exactly what will print.
This does not affect your rights where goods are faulty.
When we will make it right
We will reprint or refund, at our cost, when:
- the item does not match the design you ordered
- the print is defective — banding, color dropout, poor adhesion or a bad cut
- the order arrived damaged in transit
- we sent the wrong item or the wrong quantity
Tell us within 14 days of delivery through our contact form — you can attach a photo of the problem there. A photo settles nearly every case without you shipping anything back. If we do need the item returned, we pay the return shipping and send you a label — please do not send anything back before asking, as we cannot process returns that arrive unannounced.
Damage in transit
Please inspect your order as soon as it arrives. Rolled goods travel in a tube and rigid panels travel boxed, but carriers do occasionally crush things. Photograph the packaging as well as the item — that is what a carrier claim needs.
Cancelling an order
Contact us straight away. If your file has not gone to the printer yet we will cancel and refund in full. Once it has printed we cannot cancel, because the material is already used.
Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few days more to post it. If more than 15 business days have passed since we approved your refund, get in touch.
Questions
Martin Graphics Enterprises
253 County Rd. 1625 N., Johnsonville, IL 62850
Contact us · 618-835-2598